Privacy Policy

Secure Finance Services (ACL 465059) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information necessary to provide credit assistance services, assess loan applications, and comply with our legal obligations under the National Consumer Credit Protection Act 2009 (Cth). This may include your name, contact details, employment information, financial position, and credit history.

2. How We Use Your Information

We use your personal information to:

• Assess your borrowing needs and provide credit assistance
• Submit loan applications to lenders on your behalf
• Comply with our legal and regulatory obligations (AML/CTF, NCCP Act)
• Provide ongoing service and support throughout the loan lifecycle
• Improve our services and communicate updates (with your consent)

3. Disclosure to Third Parties

We may disclose your personal information to:

• Credit providers and lenders (for loan assessment and approval)
• Credit reporting bodies (as required by the Privacy (Credit Reporting) Code 2014)
• Professional advisers (lawyers, accountants, auditors)
• Service providers (CRM platforms, document management systems)
• Regulatory bodies (ASIC, AUSTRAC, AFCA) when required by law

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. All sensitive data is encrypted in transit and at rest.

5. Your Rights

You have the right to:

• Access your personal information held by us
• Request correction of inaccurate or outdated information
• Withdraw consent for direct marketing communications
• Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

6. Contact Us

For privacy-related enquiries, to access or correct your information, or to make a complaint, please contact:

Privacy Officer
Secure Finance Services
Phone: 1300 401 007
Email: info@securefinance.com.au

This Privacy Policy is published in accordance with Australian Privacy Principle 1.3 and may be updated from time to time. The current version is available at securefinance.com.au/privacy-policy.